The Art of Influencing Others

This highly interactive workshop lays the foundation for more effective communication, a necessary skill for having a powerful impact in any situation. Through a series of structured experiences, you'll learn to develop and apply skills that improve your effectiveness when marketing your services in any situation.

Critical Thinking Skills

What’s the #1 skill executives look for in their employees? Critical thinking. It’s a skill that can help your organization find smart solutions to tricky problems, avoid emotional thinking and mistakes, and work together more efficiently. Critical Thinking Skills is a training solution that provides individuals with tips, techniques, and thought exercises that help to develop critical thinking skills.

Effective Listening Skills

Without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.

Business Etiquette

Business etiquette is defined as the conduct or procedures that are generally acceptable and polite in the workplace. It is typically a set of unspoken expectations that most people either meet—or find out about when they do not meet them. This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.

Balancing Priorities

It’s all about doing more with less. Employees in today’s organizations are under immense pressure to work faster and smarter, yet the deadlines are tighter, the resources are lacking, and the work is more complex. Equip them with the know-how and skills to effectively manage the workload with Balancing Priorities, this course will help to improve their productivity and performance through better goal setting, task delegation, organization, and an efficient use of technology.

Creative Problem Solving

Creative Problem Solving is a course in which participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills. Creative problem solving is a valuable skill for today's fast-changing world. The concept of "innovation" and how it relates to the bottom line will also be emphasized. An innovative mindset not only identifies and evaluates great ideas for the marketplace; it also focuses on solving customer problems.

Coaching for Development

An organization’s success relies on the performance of every employee and so it goes without saying that it is important to foster an atmosphere that allows for employees to grow with the company. The key to this is guidance. Coaching for Development is designed to help managers, supervisors, and leaders alike encourage individual performance to increase engagement and productivity rather than to use the traditional “command and control” method.

Assertiveness Skills

Assertiveness skills are crucial to professional development, as well as other aspects of life. Asking for what you need, handling confrontations gracefully, and putting ideas forward with confidence. Not only do these skills improve teamwork, focus discussions, and build relationships, but they also help individuals to become competent, constructive, confident, and perform at their best. Assertiveness Skills provides the skill development, practice, and understanding individuals need to learn how to be truly assertive.

Emotional Intelligence

No doubt technical and task-oriented skills are important to bring to any working environment, but research has proven that real success comes from those who have honed the soft skill of emotional intelligence. No organization is without its ups, downs, and of course, turnarounds, which is why emotional intelligence is an essential aspect for anyone in the working field.

How to Make Yourself Indispensable

Indispensable employees are always indispensable, no matter where they go or what they do. That’s because it’s more about attitude than skill set. They know the key to their success is to work smarter, not harder. They understand where to focus their energy to get the greatest return on their efforts. They take time out to plan and they offer a solution for every problem. They get the difference between being proactive and being reactive. They also know they are replaceable...and perhaps most importantly, they want to be replaceable.

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